As the Solutions manager at Prover you will be in charge of project delivery within our professional expert services department Solutions. You have the overall responsibility for the company’s department Solutions, which primarily works for customers in projects.
Solutions deliver expert services to customers, including off-the-shelf solutions and support. The responsibility includes meeting agreed-upon user requirements and to track costs and quality of results, from project inception to project closure.
The Solutions Manager is responsible for maintaining an organization with expert know-how of how to use the company’s software products. This requires a thorough understanding of the customer perspective, and how projects delivered by Solutions add value to the customer. Adding value to the customer is a process that changes over time, and the Solutions Manager has a responsibility to continuously improve how Solutions work. This includes customer relationships, project costs, quality of results, and collaboration with R&D with respect to product development plans.
The Solutions Manager is also responsible for contributing know-how and staff to assist the company’s sales and marketing activities. This includes recommendations, answers and technical proposals to tenders, seminars, presentations and white papers. The Solutions Manager reports to Prover’s Chief Product Officer.
Tasks include the following, but related tasks might also be assigned to the Solutions manager. Prover is a small company, and we help each other when needed.
Managing our Solutions teams:
- Regular contact with the team leaders and sometimes with individual staff
- Ensuring good communication within Solutions
- Developing competence, productivity and wellbeing of staff
- Setting goals and conducting performance evaluation of staff
- Recruiting and onboarding of new staff
- Negotiating salaries and working conditions
- Approving expenses